Last Updated: January 27, 2026
At Alfath, we strive to deliver your orders quickly and safely. This Shipping Policy outlines our delivery processes, timelines, and charges.
On all orders above ₹999
5-7 business days
Pan India
24/7 Support
We currently deliver to all addresses across India. Our delivery network covers:
Delhi NCR, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad
All major cities and towns across all states and union territories
Most rural areas with postal service coverage
Note: Delivery to remote locations, islands, and certain hilly areas may take additional time. Some PIN codes may have restricted delivery or require additional charges.
Standard delivery takes 5-7 business days from the date of order confirmation.
1-2 business days
Order verification, packaging, and handover to courier partner
2-4 business days
Shipping to your city and local delivery hub
1-2 business days
Delivery to your doorstep
Express delivery is available for select PIN codes at an additional charge:
Important: Business days exclude Sundays and public holidays. Delivery attempts are made between 9:00 AM to 8:00 PM.
| Order Value | Shipping Charge | Delivery Time |
|---|---|---|
| Below ₹499 | ₹99 | 5-7 business days |
| ₹499 - ₹999 | ₹49 | 5-7 business days |
| ₹999 and above | FREE | 5-7 business days |
| Express Delivery | ₹99-₹199* | 2-3 business days |
*Express delivery charges vary based on location and order value
Cash on Delivery (COD) Charges: Additional ₹30 COD charge applies on all Cash on Delivery orders.
Orders are typically processed within 24-48 hours of order confirmation. Processing includes:
Once dispatched, you will receive:
Orders placed before 12:00 PM IST on business days are eligible for same-day dispatch, subject to product availability and payment verification.
You'll receive order confirmation via email/SMS
We prepare your order for shipment
We provide tracking number
Package delivered to your address
Our delivery partners will make 3 delivery attempts on consecutive business days. If all attempts fail:
Common reasons for failed delivery include:
Recipient unavailable
Incorrect address
Unreachable contact number
Gated community/restricted access
To modify your delivery address:
Address changes after dispatch may result in additional charges or delivery delays.
If your order is delayed beyond the promised timeline, contact our customer support. We'll investigate and update you on the status.
Do not accept damaged packages. Refuse delivery and contact us immediately for a replacement or refund.
If tracking shows "delivered" but you haven't received the package, contact us within 48 hours for investigation.
Contact us within 24 hours of delivery. We'll arrange for return pick-up and send the correct item.
You can track your order by:
No, we do not deliver on Sundays and public holidays. These days are excluded from business day calculations.
Yes, you can change your address before the order is dispatched. Contact customer support immediately. After dispatch, you need to contact the courier company directly.
Our delivery partners will make 3 attempts. You can also:
Currently, we only ship within India. We plan to introduce international shipping in the future.
+91 8076118066
Monday to Saturday: 9:00 AM - 6:00 PM IST
Available on website
10:00 AM - 7:00 PM IST
For shipping-related queries: Please have your order number ready when contacting support for faster resolution.
This shipping policy is subject to change. Please check this page periodically for updates. For urgent shipping inquiries, contact our customer support team.