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1. Acceptance of Terms

By accessing and using alfath.in ("the Website"), you accept and agree to be bound by these Terms & Conditions. If you disagree with any part of these terms, you may not access the Website or use our services.

We reserve the right to update, change, or replace any part of these Terms & Conditions by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes.

2. User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account.

You are responsible for safeguarding the password that you use to access the Website and for any activities or actions under your password. You agree not to disclose your password to any third party.

You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

3. Products and Services

3.1 Product Information

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Website. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors.

All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time.

3.2 Pricing

All prices are in Indian Rupees (₹) and are subject to change without notice. We reserve the right to modify or discontinue any product or service without notice at any time.

Prices do not include taxes, shipping, or handling charges unless explicitly stated. Applicable taxes will be calculated and added to your order total during checkout.

3.3 Product Availability

All orders are subject to product availability. If an item is not available after you have placed an order, we will notify you and refund the amount paid for that item.

4. Orders and Payment

4.1 Order Acceptance

Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to refuse or cancel your order for any reason, including but not limited to:

  • Product unavailability
  • Errors in product or pricing information
  • Suspected fraudulent activity
  • Errors in your order
  • Issues identified by our credit and fraud avoidance department

4.2 Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, RuPay, American Express)
  • Net Banking
  • UPI (Google Pay, PhonePe, Paytm, etc.)
  • Wallet Payments
  • Cash on Delivery (subject to availability)

All payments are processed through secure third-party payment gateways. We do not store your credit card or payment information on our servers.

4.3 Payment Terms

Full payment is required before processing and shipping your order. For Cash on Delivery orders, payment is collected at the time of delivery.

5. Shipping and Delivery

5.1 Delivery Areas

We currently ship to all major cities and towns across India. Delivery times may vary depending on your location.

5.2 Shipping Time

Standard delivery takes 5-7 business days from the date of order confirmation. Express delivery options may be available for select locations.

Delivery times are estimates and not guaranteed. We are not liable for any delays caused by shipping carriers, weather conditions, or other unforeseen circumstances.

5.3 Shipping Charges

Shipping charges are calculated based on your location and order value. Free shipping may be available for orders above a certain amount, as specified on our Website.

5.4 Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS to track your package.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 7 days of delivery for most items, provided they are in original condition with tags attached and in original packaging.

The following items cannot be returned:

  • Underwear and innerwear
  • Personalized or custom-made items
  • Items marked as "Final Sale"
  • Damaged or used items
  • Items without original tags and packaging

6.2 Refund Process

Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item.

Shipping charges are non-refundable unless the return is due to our error.

6.3 Exchange Policy

Exchanges are subject to product availability. If the requested size/color is not available, we will issue a refund.

7. Intellectual Property

The Website and its original content, features, and functionality are owned by Alfath and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website without our prior written consent.

The "Alfath" name and logo are trademarks of Alfath. You may not use these trademarks without our prior written permission.

8. User Conduct

You agree not to use the Website:

  • In any way that violates any applicable national or international law or regulation
  • For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way
  • To transmit, or procure the sending of, any advertising or promotional material without our prior written consent
  • To impersonate or attempt to impersonate Alfath, an Alfath employee, another user, or any other person or entity
  • To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Website

9. Third-Party Links

Our Website may contain links to third-party websites or services that are not owned or controlled by Alfath.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Alfath shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Alfath shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use the Website
  • Any conduct or content of any third party on the Website
  • Any content obtained from the Website
  • Unauthorized access, use, or alteration of your transmissions or content

In no event shall Alfath's total liability to you for all damages exceed the amount paid by you to Alfath for any products purchased through the Website in the last three months.

11. Indemnification

You agree to defend, indemnify, and hold harmless Alfath and its licensees and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses, resulting from or arising out of:

  • Your use and access of the Website
  • Your violation of these Terms & Conditions
  • Your violation of any third-party right, including without limitation any copyright, property, or privacy right

12. Termination

We may terminate or suspend your account and bar access to the Website immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

13. Governing Law

These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration in Ghaziabad, Uttar Pradesh, India in accordance with the Arbitration and Conciliation Act, 1996.

14. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

15. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.

By continuing to access or use our Website after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Website.

16. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

Alfath

Email: info@alfath.in

Phone: +91 8076118066

Address: Ghaziabad, Uttar Pradesh, India

Website: alfath.in

Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST

17. Grievance Redressal

If you have any grievances regarding the Website or our services, you may contact our Grievance Officer:

Grievance Officer

Alfath

Email: grievance@alfath.in

Phone: +91 8076118066

Address: Ghaziabad, Uttar Pradesh, India

We will acknowledge your grievance within 24 hours and resolve it within 15 days from the date of receipt.

Acceptance of Terms

By using our Website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Alfath regarding your use of the Website.